Balgownie - Terms and Conditions

1. To secure a booking, a deposit is required.
2. Deposit is due within 72 hours of initial booking.
3. Payment may be made by direct bank transfer or cheque.
4. Credit card details must be provided for security purposes. Credit card details are to be provided within 72 hours of booking or booking forfeited.
5. Balance of payment must be made 7 days prior to arrival.

• Cancellations greater than 30 days prior to arrival: - Full refund less a $50 administration fee.
• Cancellations 7 to 30 days prior to arrival: - Full refund less 50% of full accommodation fee.
• Cancellations less than 7 days: - Full payment is forfeited. • Balgownie Cottages will make all attempts to re-let the property if a cancellation occurs. If the property is re-let for the full period the full payment will be refunded less an administration fee of $100

• The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee will be charged.
• Strictly no pets.
• Strictly no smoking inside the cottages.
• All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
• Guests may not engage in any illegal activity at the property.
• You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported to us. Whilst we will not pursue reimbursement for minor accidental damage (e.g. breaking a coffee mug) the total cost of making good any other damage or loss to the property, garden or contents will be charged, using the security deposit or credit card provided for left for security.
• It is our policy to have all locks changed if keys are lost or not returned. All associated costs will be charged to the credit card left for security if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.
• Standard cleaning services on your departure are included in your rates. Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning. This will be charged for using the credit card left for security.
• The owners of the property are not liable for loss to you of any personal belongings while you are staying in the property. Guest items found by our cleaning staff are kept in the office for 6 weeks before discarding. It is the guest's responsibility to follow up any items that may have been left behind at the property. We request that guests send a reply paid envelope to PO Box 763 Newcastle in order for us to return the items